Selecting a contractor is an important step in purchasing a new central heating and air conditioning system. After you have completed researching your new system, you will want to contact a reliable, educated and experienced contractor to walk you through purchase, installation and extended service.
Below is a list of guidelines that reflect our approach at Novell Custom Heating and Air Conditioning to help you choose the right contractor.
Confirm that the Company is State Licensed
A heating, ventilating and air conditioning (HVAC) contractor must have a state license and be fully insured before performing any work on your cooling or heating system. This ensures adherence to mechanical codes designed to protect your equipment and home. At Novell Custom Heating and Air Conditioning, we are fully licensed and insured in California, committed to providing safe, high-quality work that meets all mechanical codes and industry standards.
Novell Custom Heating and Air Conditioning Company is licensed by the state of California.
Our license number is C-20 958830
Don’t Confuse EPA Certification with State Licensing
Many individuals may claim they are licensed because they possess Environmental Protection Agency (EPA) certification for handling refrigerants like Freon. However, EPA certification only allows for the purchase and safe handling of refrigerants — it does not qualify someone to perform HVAC work. At Novell Custom Heating and Air Conditioning, we hold both Universal EPA Certification and a California state license, ensuring we provide expert, compliant, and trustworthy service on every job.
Ask for References or Testimonials
We encourage you to ask for references or read reviews about our work. Our long-standing commitment to quality and service is reflected in the positive feedback from our customers. Feel free to inquire about our timeliness, communication, and ability to meet deadlines — we’re proud to deliver on all counts.
A Qualified Contractor
Novell Custom Heating and Air Conditioning is dedicated to delivering tailored solutions that meet your specific needs. We don’t just install equipment — we provide expert guidance, professional workmanship, and long-term support. Our team is well-versed in modern HVAC technologies and best practices, ensuring your system is designed and installed for maximum comfort and efficiency.
Client Relationships
We prioritize building lasting relationships with our customers. We listen to your comfort needs, assess your home’s layout, and recommend systems that will best meet your expectations. We believe in face-to-face consultations and personalized service — not quick, impersonal transactions.
Dealer Warranties
We stand behind the products we install, offering clear explanations of manufacturer warranties and helping you understand all available options. This way, you can make informed decisions and feel confident about your investment.
Preventive Maintenance
We provide preventive maintenance services to ensure your system continues operating at peak performance. Regular maintenance extends your system’s life, improves efficiency, and helps prevent costly breakdowns before they happen.
Experience is the Key
Our years of experience allow us to tackle challenges with confidence and expertise. We are always ready to answer your questions about our reputation, products, and services — and we’re proud of the trust we’ve earned in our community.
Strong Communication
Before starting any project, we take the time to discuss and align expectations, clarify scope and details, and answer any questions you may have. This ensures that you’re comfortable and informed throughout the entire process.
Clear Written Agreements
Once we’ve discussed and finalized the details, we provide a written and signed agreement that clearly outlines everything — from scope and pricing to timelines and responsibilities. This formal agreement solidifies our commitment to delivering exactly what we promised.